The Spirit to Serve: Marriott's Way - Leadership & Hospitality Excellence for Hotels & Business Success
$4.46
$8.11
Safe 45%
The Spirit to Serve: Marriott's Way - Leadership & Hospitality Excellence for Hotels & Business Success
$4.46
$8.11
45% Off
Delivery & Return: Free shipping on all orders over $50
Estimated Delivery: 10-15 days international
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SKU: 66665233
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Description
In the bestselling tradition of The HP Way, The Spirit to Serve describes how one of the most successful hoteliers of the twentieth century built Marriott International from a respectable $50-million-a-year enterprise into the mammoth $9-billion multinational giant of today. Told in the words of J. W. Marriott, Jr., The Spirit to Serve distills years of hard-earned wisdom and experience into twelve timeless lessons that managers at any level can implement in their own business lives.
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Reviews
*****
Verified Buyer
5
I absolutely loved this book. Not only is it an easy read (chapters are broken down nicely - not too many pages), each chapter begins with the title and a quote. Some are from Marriott family, others are not. This book is packed full of the service industry's all-important success information. A must-read for all in this industry, but especially management, HR, owners, and trainers. And this all for a great price. It did take awhile to get the book - longer than promised and that set me back some. The condition of the book was like new. It is also lightweight.
